Cheats und Hacks im PvP: Offizielles Statement von Blizzard

Im offiziellen Forum gibt es einen Thread, der sich um Cheats und Hacks im PvP dreht. Leider ist dies, wie in so ziemlich jedem Spiel, auch in World of Warcraft ein permanentes Problem. Den entsprechenden Betrügern auf die Spur zu kommen und evtl. Lücken zu beseitigen, ist dabei ein beinahe endloser Kampf.

Community Manager Lore hat sich in diesen Thread eingeschalten und ein wenig darüber gesprochen, was Blizzard gegen diese Probleme unternommen hat und weiter unternimmt. Mit Patch 6.0 hat man zum Beispiel neue Funktionen eingebaut, mit denen sie sogenannte Flyhacks wesentlich einfacher aufspüren können.

Ebenfalls wird der Algorithmus zum Aufspüren der Kick-Bots immer besser und Blizzard ist im Allgemeinen für jeden Hinweis (gerne auch Screenshots oder Videos) an sehr dankbar. Die sehr ausführlichen Beiträge von Lore findet ihr nach dem Newsumbruch. Hattet ihr auch schon Probleme mit Cheatern und Hacks im PvP?

Zitat von: Lore (Quelle)
This thread went in a weird direction. But there are some valid concerns in the OP, so in the hopes of getting it back on track:

Flyhacks: We added some new functionality in 6.0 that lets us catch these much easier, by keeping track of areas that players should not be able to reach via normal means. If you do see someone who’s gotten themselves to a location they shouldn’t be, that just means we missed that particular spot. Let us know where it is (screenshots are super helpful!) and we can look into getting it fixed.

Kick bots: We’ve done a lot to try to detect these more accurately, and are still working on improving those algorithms. Every report we get helps, and I’ll take the opportunity to mention again — if you can get video (either on YouTube or even a clip from a Twitch stream), that’s enormously useful to the hacks team.

That said, I also think that a lot of players get accused of kickbotting when they’re actually just good at kicking (or maybe just lucky). A highly-skilled player will know when to watch for a cast based on what they’re opponent is doing. To use an extremely basic example: when a healer is being chased around a pillar by a Rogue, and suddenly stops moving (but isn’t CC’d), that’s a strong indication that they’re about to start casting. The Rogue can recognize this, anticipate the cast, and be prepared to kick.

In those cases, the Rogue might even use Kick before they even see the cast bar — not because they’re using a hack, but because it’s just so obvious that the cast is coming, especially in high-pressure situations where the healer would have already used any instant-cast abilities they had available. Server latency and reaction times being what they are, it’s highly likely in that scenario that the healer gets kicked instantly.

I’m not at all saying that kick cheats don’t exist — and as I mentioned above, we’re still working on better ways to detect and combat them. I’m just saying that “I got kicked instantly” isn’t automatic evidence of shenanigans. A lot of perfectly legit players get accused of cheating, and it makes me sad to see extremely smart and highly-skilled play shrugged off as “he must be using a bot.”

As to players entering arenas late, that’s kind of a weird one. I’ll look into it some more.

Zitat von: Lore (Quelle)
It’s not sent to that email address, but it is sent to the team that checks it. The big difference is that an in-game report doesn’t include visual evidence. That means the hacks team has to investigate the player manually, and while they do catch a lot of cheaters that way, there’s a decent chance that by the time someone gets to that individual report, the reported player has stopped queuing.

This is pretty much what I was talking about above regarding kickbots. The mentality of “If I win, it’s because I’m awesome, and if I lose, they were obviously hacking.” It’s important to remember that the goal of the MMR system is to put you in matches against equally-skilled players. That means, once the system has a decent handle on where you and your teammates should be, you should be losing roughly 50% of your matches. It’s easy to fall into the mentality of “we’re so much better than them, so they must be cheating” when in reality, you just hit a really good team.

I also think that — and you might want to sit down for this one, it’s a shocker — there are a lot of trolls on the internet. In the PvP community, there are several that love to make the bot problem (which is definitely a problem, so don’t read this as me trying to deflect that) sound worse than it is.

Just the other day I was reading a thread where people were claiming that a kickbotter had gotten his ban overturned via some sort of IP-related tomfoolery. I checked with the hacks team, and the guy’s account was (and is) still permanently closed, but the rumor was persisting and a lot of fingers were being pointed at Blizzard for “believing his lies.”

Where I’m going with this is that I don’t believe a multi-R1 player claiming they’ve botted their way to the top “totally invalidates” the Gladiator title. Heck, even if it’s true (and if it is, I’d like to know more, so we can investigate those players), the vast majority of Gladiators very much earned their titles.

Heh. I’ve been burned in the past for over-promising on what we’re going to do about the “filthy cheaters,” so I’m a bit hesitant to say that we’ll catch every single one. Fact is, catching them with hard evidence is tricky. But I can say that we do our best, and are actively working on methods to make our best better.